…and we like ‘em.
We’ve been on our new system now for about 2½ years now and
while we continue to work with technical support in suggesting changes and
additions for improvements, we are pleased with its capabilities and
functions. As you can imagine it took a
little while to learn ‘ins and outs” but after much support, many phone calls
(a few aggravated words) and tenacity, we have finally conquered. While we do not yet proclaim to be masters of
the program, we are full speed ahead. The
system has proven to be reliable, readily accessible and functional.
The web portal portion of what the system offers continues
to be under used by our residents and board members alike. So much is at their disposal without having
to ask for a report or wait for a manager to reply.
Probably the most time saving of all features pertains to
the managers’ use. Using a tablet to
generate work orders and covenant enforcement matters, while in the field,
takes only a tad longer to use than the old system. However, the cost savings is experienced once
the tablet is synchronized. What used to
take 2 hours of inspections followed by 1-2 hours of administrative supports
for letter printing and mailing now takes about 2¼ hours of inspection followed
by about 30 minutes of letter printing and mailing.
What does this mean for our clients? Improved service, more efficient processing and
more information faster. All this
wrapped up means money saved.